Legal
Privacy policy
Last updated 2026-11-09.
Who we are
Structural Repairs UK is a trading name of S&K Property Investments and Improvement Ltd (company number 16932889, registered office Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG). For personal data collected through this website, including enquiries, quote requests and chats, the data controller is S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. S&K Group Holdings Ltd receives your enquiry and passes it to S&K Property Investments and Improvement Ltd, which prepares your quote and arranges the work; both companies are part of the S&K Group. When you go ahead with a quote or a job, S&K Property Investments and Improvement Ltd is the controller for your quote, contract and job records.
What we collect and why
| Data | Why | Where it goes | Kept for |
|---|---|---|---|
| Contact and quote forms: name, phone, email, postcode, problem, message, guide price answers, page address | To reply to your enquiry and prepare a quote (legitimate interests; steps before a contract) | Web3Forms (form delivery) to our sales inbox, then our enquiry tracker (Airtable) | 24 months after last contact, or 6 years after a job for contract records |
| Live chat messages and the pre-chat form (name, phone, email, postcode, message) | To answer your questions (consent and legitimate interests) | Tawk.to | 24 months |
| Website analytics: pages viewed, device, approximate location, events such as calls and form sends | To understand and improve the site (consent) | Google Analytics 4, only after you accept | 14 months |
| WhatsApp messages and photos you send us | To reply and assess your problem (legitimate interests; steps before a contract) | WhatsApp (Meta) | 24 months |
| Photos, reports and insurer documents you send for a job | To assess, price and carry out the work (contract; legal obligations for business records) | Our inbox and job records | 6 years after the job |
Who we share it with
Within the S&K Group, S&K Group Holdings Ltd passes your enquiry to S&K Property Investments and Improvement Ltd so it can prepare your quote and arrange the work. We share the details needed for your job with the subcontractor who carries out the work, and, where relevant and with your knowledge, with your insurer or loss adjuster, an independent structural engineer, building control and party wall surveyors. Our service providers (Web3Forms, Airtable, Tawk.to, Google, Netlify for hosting) process data on our behalf. Google and Meta (WhatsApp) are US-based, and Tawk.to and Web3Forms may also process data outside the UK. Where data leaves the UK, the transfer relies on the UK–US data bridge for certified providers, or on the UK International Data Transfer Agreement or Addendum. We never sell your data.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent at any time. Email info@structuralrepairsuk.co.uk. You can also complain to the Information Commissioner’s Office (ico.org.uk), though we would appreciate the chance to put things right first.
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