How it works
How a structural repair works
From your first photos to the finished repair, here is what happens and why.
Send photos or call
Photos of the cracks inside and out, with a coin or tape against them for scale, tell us most of what we need for a first view.
Find the cause
Repairs only last if the cause is dealt with. Where it is needed we arrange a drain survey, an independent engineer’s report or a period of monitoring.
Written quote, fixed price
You get a written, itemised quote. Once the repair is specified, the price is fixed in writing before work starts.
Repair and sign-off
We carry out the repair, deal with building control where the work needs it, and make good inside and out.
What do we need from you to start?
Clear photos of each crack inside and out, a coin or tape held against the widest point, a wider shot showing where it is on the building, and roughly when you first noticed it. If a claim is open, the insurer’s reference and any engineer’s or adjuster’s report.
Who carries out the work?
Your contract is with S&K Property Investments and Improvement Ltd, which carries out the work through its own subcontractors. Where a repair needs an engineer’s design or sign-off, an independent chartered structural engineer is appointed, and we can arrange this.
When do you need an engineer, a drain survey or monitoring?
An engineer is worth involving when cracks are wider than about 5 mm, are growing, affect several walls, or when underpinning is being considered. A CCTV drain survey is a common first check when cracking is near drains. Monitoring over the seasons shows whether movement has stopped, which matters before permanent repairs on clay soils.
How is payment handled?
Payment stages are set out on your written quote before any work is booked. Insurance claims follow the insurer’s settlement process, with your policy excess paid as the policy says.